Return and Refund Policies
At Sourcetic, customer satisfaction is our top priority. We understand that sometimes a product may not meet expectations, and we are committed to resolving such matters efficiently and fairly. Please read our return and refund policy to ensure a smooth and transparent experience.
Return Eligibility
- Products must be returned within 30 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Customized or personalized items are non-returnable, unless they arrive damaged or defective.
Non-Returnable Items
- Customized or personalized products.
- Clearance or sale items.
- Products that have been used, altered, or damaged by the customer.
Return Process
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Contact Us
Reach out to our support team at info@sourcetic.com or call us at +1 (443) 760-8639. Share your order number and reason for return. -
Receive Instructions
Upon approval, you will receive detailed return instructions, including the return address. -
Ship the Product
Securely pack and ship the item to the provided address. Unless the product is defective or incorrect, return shipping costs are the customer's responsibility. -
Inspection
Once we receive the item, our quality team will inspect it to ensure it meets the return conditions.
Our Values
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If your return is approved, we will process a refund within 7–10 business days after inspection.
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Refunds will be issued to the original payment method.
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Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).
Refund Process
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If the return is approved, a refund will be processed within 7-10 business days after the inspection is complete.
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Refunds will be issued to the original payment method used during the purchase.
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Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).
Exchanges
- Follow the return process above.
- Once your return is approved, place a new order for the item you wish to receive.
- Exchanges are subject to product availability.
Damaged or Defective Items
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If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We will either replace the item or process a full refund at no additional cost to you.
Cancellation Policy
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, cancellations may not be possible if production or shipping has started.
